Terms of Service governing infrastructure, network operations, and platform usage

1. Agreement and Acceptance

By accessing, purchasing, or using any service provided by Joy Services, you enter into a legally binding agreement. These Terms govern all usage of infrastructure, networking, compute, storage, and platform-level services.

This agreement applies globally and is enforceable regardless of deployment region, routing path, or infrastructure location.

2. Infrastructure and Service Model

Joy Services operates distributed infrastructure across multiple data centers, IX locations, and transit networks. Service delivery depends on real-time routing decisions, upstream performance, and physical network conditions.

We provide compute, networking, and storage on a shared infrastructure model designed for scalability and performance. No guarantees are made for fixed routing paths or latency.

3. Account Ownership and Responsibility

Customers are fully responsible for all actions executed through their account, including system deployments, network configurations, routing policies, and API interactions.

Compromised credentials, insecure configurations, or misuse of services remain the responsibility of the account owner.

4. Acceptable Use and Abuse Policy

Strict enforcement applies to all infrastructure misuse, including but not limited to:

• • Distributed denial-of-service attacks or reflection/amplification
• • Malware hosting, command-and-control servers
• • Unauthorized scanning, exploitation, brute-force attacks
• • Spam, phishing, or credential harvesting systems
• • BGP hijacking, route leaks, or unauthorized prefix announcements

Joy Services may immediately null-route IPs, disable interfaces, or terminate accounts without prior notice.

5. Network, BGP, and Routing Policy

Customers using BGP must comply with global routing standards including RPKI validation, IRR registration, and prefix authorization.

We reserve the right to:

• • Filter invalid or unauthorized routes
• • Apply max-prefix limits
• • Terminate unstable sessions
• • Modify routing behavior during incidents

Routing is dynamic and may change without notice for performance, stability, or mitigation.

6. DDoS Protection and Traffic Filtering

DDoS protection is provided on a mitigation basis, not a prevention guarantee.

Mitigation actions may include:

• • Traffic filtering and scrubbing
• • Rate limiting and packet dropping
• • Challenge-response mechanisms
• • Temporary null-routing during extreme attacks

These actions are applied to protect overall network stability.

7. Storage and Data Handling

Customers retain full ownership of their data. However, they are solely responsible for backup, replication, and data recovery processes.

Data loss due to misconfiguration, deletion, or service termination is not the responsibility of Joy Services.

8. Logging and Monitoring

We maintain logs including authentication logs, API activity, and network telemetry. These logs are used for security, debugging, abuse detection, and infrastructure optimization.

Logs may be retained for operational and legal requirements.

9. Billing, Renewals, and Charges

All services are billed in advance. Automatic renewal applies unless cancelled before the billing cycle.

Failure to pay may result in:

• • Immediate suspension
• • Service termination
• • Data deletion after retention period

10. Service Availability and SLA

Service uptime depends on infrastructure, upstream providers, and internet conditions.

Scheduled maintenance, emergency mitigation, and routing adjustments may affect performance temporarily.

11. Suspension and Termination

Joy Services reserves the right to suspend or terminate services for policy violations, security risks, or non-payment.

Termination may occur without notice in critical situations.

12. Limitation of Liability

Joy Services is not liable for indirect, incidental, or consequential damages, including revenue loss or data loss.

Total liability is limited to the amount paid for the affected service.

13. Indemnification

You agree to indemnify and hold Joy Services harmless from claims arising from your use of services, including legal violations, abuse, or third-party rights infringement.

14. Confidentiality

Both parties agree to protect confidential information and not disclose it without authorization.

15. Changes and Updates

Terms may be updated periodically to reflect operational, legal, or infrastructure changes. Continued use of services implies acceptance of updated terms.